Kings III Emergency Communications, an industry leading emergency monitoring solutions provider, is pleased to announce its strategic acquisition of ESRM Communications, a Florida-based competitor. All ESRM operations, services and customer accounts will be absorbed under the Kings III brand. This acquisition affords the opportunity to increase value for both internal and external stakeholders nationwide.
ESRM brings a successful dealer program to the Kings III brand, along with a strong customer base and more importantly, a strong retention rate that marries nicely to Kings III’s own 98% customer retention. What sets Kings III apart in the emergency monitoring space are the benefits that result from owning and operating its own ETL listed state-of-the-art Emergency Dispatcher Center. Self-monitoring has a direct impact on the level of operator training and the invaluable features it can offer its customers, such as call recording for mitigating customer liability and automatic location identification to expedite dispatch times.
As a national leader in emergency communications and elevator phone monitoring specifically, Kings III found the integration of ESRM, a regional leader in the same space, a natural fit. Joining efforts expands the Kings III footprint while working toward aggressive growth goals and overall long-term growth strategy. To achieve a successful merger, a 90-day transitional period is expected as operational functions including monitoring and billing systems from the two companies are integrated. All customer monitoring will move to the Kings III Emergency Dispatch Center. By November 1, 2019, ESRM headquarters will dissolve and day-to-day operations will transfer to Kings III offices in Dallas, Texas.
Dennis Mason, CEO of Kings III, commented “At Kings III, our focus is always on growing our customer base as quickly as we can, so long as our growth maintains the healthy metrics we’ve built our business on. ESRM fit that bill nicely. We’re excited to make an ally out of a former competitor and how that will help us to expedite growth and remove obstacles, all while providing additional value for our clients, partners, employees and stakeholders.”
Kings III will be welcoming Tom Worthington, one of the owners of ESRM, to its management team. Although the ESRM base of operations in Florida will close by November 1, 2019, Kings III has offered positions to all ESRM employees and will work to secure a seamless client transition with no disruption in client services.
Worthington mirrored Mason’s sentiments, “We are excited to partner and join the Kings III team as we work together to further enhance the experience for elevator passengers while providing additional value for our clients and industry partners. Kings III’s loyal customer base speaks for itself and we look forward to the growth opportunity ahead of us.”
True to their core values, Kings III aims to exceed expectations and ensure all ESRM clients discover improved customer service and increased access to features along with cost-conscious pricing.
About Kings III Emergency Communications
Kings III Emergency Communications is a Dallas-based provider of class-leading emergency communication solutions for more than 60,000 emergency phones within elevators, poolside, stairwells, parking areas and more. Kings III is unique because it is fully integrated to provide turnkey services. The all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at their in-house ETL listed Emergency Dispatch Center for one low price.
Celebrating more three decades of service, Kings III solutions reduce risk, liability and costs while providing a value-added service for customers across North America. Delivering a reliable and best of breed solution, coupled with exceptional customer service, Kings III has an industry-leading customer retention rate. Kings III was acquired by Rockbridge Growth Equity, a Detroit-based private equity firm, in 2017. For more information on Kings III Emergency Communications, visit http://www.kingsiii.com.
About ESRM
Founded in 2012 by elevator technicians in Pompano Beach Florida, ESRM Communications has built its business with a focus on cellular elevator phone solutions. ESRM provides full service and installations for elevator phones and elevator cameras throughout the state of Florida with a goal of providing cost effective solutions that ultimately help end users and elevator companies meet the strict elevator code and also enhance elevator passenger experience.
