Agent IQ, an AI-assisted customer engagement and workflow management platform, has received funding from an all-star line up of eight investors, including: CRCM Venture Capital, GrowthX Capital, Hunt Technology Ventures, and Rubicon Venture Partners.
Agent IQ is the only customer communication platform that enables scalable 1:1 customer-to-brand conversations on the channels customers already know and love.
Founder and CEO, Craig Davis, says, “While working closely with our first enterprise client over a year ago, we learned intimately the challenges of maintaining a high quality of engagement at scale. Over the last year, we’ve continued to work closely with our clients to engineer a platform that enhances human agent performance with AI, and elevates customer satisfaction and speed with AI. It was important to us that quality of engagement and scale of interactions were no longer inversely related. We’re glad to be the platform of choice for some of the world’s top brands.”
Powered by self-generating artificial intelligence, Agent IQ’s machine learning algorithms continuously learn from ongoing live conversations between customers and agents. After the service agents use Agent IQ for only a few days, the AI engine will retain the ability to answer similar questions in the future in the brand’s own voice. Additionally, because the AI bot is learning from humans, it can even understand conversations in multiple languages, emoji usage, and more. The technology allows for enterprise organizations to speak directly with a massive amount of customers without having to sacrifice the quality of the interactions.
With its previous funding, Agent IQ made considerable investments in engineering and growth, and continue to develop its core product.
Andrew Romans, General Partner of Rubicon Venture capital says, "On the treasure map of artificial intelligence startups, we put an X on Agent IQ. We love the way Agent IQ can provide its customers with instant answers automatically sent to their customer support inquiries or provide a human customer support representative with an accurate suggested response enabling them to respond better and faster. This truly drives profitability by increasing customer satisfaction, lowering agent churn, lowering the cost of delivering excellent customer support and increasing revenues as Agent IQ's customers can introduce more products and services knowing they can provide the support. This all drives profitability. There is not a single company in the Fortune 1,000 that would not increase their profitability and competitiveness by deploying Agent IQ."
Built for the needs of consumer-facing enterprise companies, Agent IQ created the hybrid approach to enterprise customer engagement with seamless conversation handoffs between AI agent / chatbot and human agent. Human agents can deflect high frequency interactions to the AI engine, and the AI also deflects more challenging interactions to human agents. At the same time, human agents using the platform get suggested responses and knowledge base articles from the AI, and the AI gets smarter from actual human agent interactions with customers.
Agent IQ has full ERP integration and therefore has multiple ways of developing successful communication practices, too, so that no matter a customer’s question, the right type of program is accessed. For example, when a customer or prospect needs input from an expert in your space, the Category IQ solution enables your team to provide instant guidance. Or, if a customer is browsing or at point-of-sale online or in-store, the Commerce IQ solution arms the enterprise team with fast in-chat product recommendations to assist with product purchase decisions. Lastly, When a customer uses a product for the first time, the Support IQ solution gives experts the tools to help with product usage, care, or assembly questions. The software interacts with existing enterprise infrastructure so that conversations can easily be had about any aspect of business.
To learn more about the benefits Agent IQ offers, visit http://agentiq.com.
About Agent IQ
Agent IQ solves the growing problem of providing high-quality 1:1 customer service to customers at scale and in real-time. By hybridizing machine learning and artificial intelligence with live customer service agents, Agent IQ enables brands to scale consumer conversations.
Machine learning captures every exchange, training the artificial intelligence to provide the best customer experience possible. In addition to enhancing the customer experience at scale, the AI also acts as a virtual assistant to brand representatives, displaying suggested responses and equipping the agent with relevant knowledge in real time.
Agent IQ saves brands from being forced to choose between quality or quantity of their customer service delivery.
