Tewksbury’s TimeTrade announced a partnership with Mad Mobile today, adding its Appointments-as-a-Service platform to Mad Mobile’s Concierge clienteling solution.
Retail store associates can now use Mad Mobile's leading Concierge Solution to access TimeTrade appointments with a calendar view of their daily tasks, enabling them to better manage their day on mobile devices. With this integration, store associates can directly view appointments made via TimeTrade from store websites, mobile devices, search engines, and social apps. The integrated solution also gives associates a direct view of customer-specific information.
"TimeTrade's ability to provide a high-quality flow of appointments, along with their direct reach to shoppers across multiple channels, personalizes the shopping experience at stores and increases sales," said Mad Mobile CEO Bruce Bennett.
"Mad Mobile's retail solution helps retailers by giving store associates the ability to combine functionality for clienteling, assisted selling, engagement, and productivity," said TimeTrade SVP Cimarron Buser. "Engagement is deeper when shoppers get a 'we've been expecting you' welcome experience upon arrival at the store for their appointments, and the integrated TimeTrade-Mad Mobile solution enhances deep-dive information so the store associate can personalize the shopper experience and better serve customers."
Mad Mobile and TimeTrade will be presenting the solution at NRF 2018 Retail's Big Show & EXPO Booth # 2430 at the Jacob Javits Convention Center, New York City, January 14-16, 2018.